If you require support or have questions, log a ticket in Service Central.

Service Central is your gateway for submitting, tracking and managing your support requests. An individual user dashboard provides an overview of your individual support history and ticket status, and system generated messages inform you of any updates related to your query.

  1. Log in to Service Central.
    • HPE employee access to Service Central
    • External user access to Service Central

  2. Select the appropriate service option for your request. Please note: You might have to select QuickSpecs from the Marketing option on the top menu first.
  3. Click Submit a case at the bottom of the page.
  4. Complete the required information, attach and upload additional information if required.
  5. Submit your request.
In order to review/edit your ticket – take the following steps:
  1. Log in to Service Central.
  2. Select My Page from the top menu bar.
  3. Your ticket(s) will be listed at the bottom of the page.
  4. Click on the request ID to review your ticket, or
  5. To modify your ticket or respond to a helpdesk query, click edit and insert your comments into the Addtl Information/Comments field.

For further details, review the Service Central user guide.